Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@haddbeauty.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@haddbeauty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@haddbeauty.com.

Returns & Refund Policy

At HADD Beauty, we take pride in creating high-quality handmade beauty and self-care products. Your satisfaction is important to us, and we are committed to providing you with the best shopping experience.

Returns 

We accept returns within 14 days of receiving your order, provided that: 

• The item is unused, unopened, and in its original packaging.
• the product is in the same condition as received.
• Proof of purchase is provided. 

Due to the nature of personal care and beauty products, we cannot accept returns on items that have been opened, used, tested, or damaged after delivery for hygiene and safety reasons. 

Non-Returnable Items 

The following items cannot be returned: 

• Used or opened skincare and body care products.
• Handmade soaps that have been opened or used. 
• Items purchased as part of a sale or promotional offer (unless received damaged or incorrect).

Damaged or Incorrect Orders 

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery with:

• Your order number.
• Photos or videos showing the issue. 
• Any relevant details about the problem. 

We will review your request and provide a suitable solution, which may include a replacement or refund. 

Refunds 

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5-10 Business days. Processing times may vary depending on your bank or payment provider. 

Shipping fees are non-refundable unless the item received was damaged or incorrect.

Return Shipping 

Customers are responsible for return shipping costs unless the return is due to an error from HADD Beauty or a damaged product.

Order Cancellation

Orders can be cancelled within 2 hours of placing the order. After the order has been processed or shipped, cancellation requests cannot be accepted. 

Contact Us 

For any questions regarding returns or refunds, please contact us:

Email: hello@haddbeauty.com 

HADD Beauty reserves the right to update this Return & Refund Policy at any time.